FAQs
Frequently Asked Questions (FAQs)
Welcome to Droply!
We’ve answered some of the most common questions to help make your shopping experience smooth and enjoyable.
1. How can I place an order?
You can easily place an order by browsing our collections, adding your favorite items to the cart, and proceeding to checkout. Once your payment is confirmed, you’ll receive an email confirmation with your order details.
2. What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, UPI, and popular digital wallets. All transactions are processed securely.
3. How long does delivery take?
Delivery usually takes 7–14 business days, depending on your location and product availability. You’ll receive tracking details via email once your order ships.
4. Do you offer international shipping?
Currently, we ship only within India. We’re working on expanding our reach soon!
5. How can I track my order?
Once your order is dispatched, we’ll send you a tracking number and link via email. You can use it to check the live status of your shipment.
6. What if I receive a damaged or wrong product?
We’re sorry if that happens! Please contact us within 48 hours of delivery with photos of the item, and we’ll arrange a replacement or refund as per our return policy.
7. Can I cancel or change my order after placing it?
Orders can be canceled or modified within 12 hours of placement. Once shipped, we can’t make changes. Please contact our support team as soon as possible if you need help.
8. What is your return policy?
We accept returns for eligible items within 10 days of delivery, provided they are unused and in original packaging. To request a return, reach out to our support team.
9. How do I contact customer support?
You can reach us at shopdroply@gmail.com or through our Contact Us page. We aim to respond within 24 hours.
10. Are your products authentic and quality-checked?
Yes! We partner with trusted suppliers to ensure each item is quality-checked before shipping.
